About Us
Identity theft reports
The Office of Student Administrative Services Financial Aid Compliance is committed to protecting your personal information, and we take reports of identity theft very seriously. If you believe someone has fraudulently used your identity to create a student account at University of Phoenix, submitting a claim by completing and returning an Affidavit to us is the first step.
Once we receive your Affidavit, we will conduct an investigation, which may include analysis of University records, IT data, interviews, etc. If we confirm that identity theft has taken place, we’ll correct our records accordingly and take additional available steps, including updating your credit report where necessary. We will also provide you with instructions about steps that you should consider taking.
If you recently received a 1098-T tax form and you believe you may be the victim of identity theft, please see below for instructions on how to formally report identity theft with the University. Provided we substantiate identity theft during our investigation, we will work with the IRS to revise and refile a corrected 1098-T, as needed. Importantly, please also note that the IRS issues reporting guidance for taxpayers who have been victimized by identity theft: 
. Please see “Steps for victims of identity theft” and take appropriate action. In the meantime, the 1098-T can be ignored and need not be filed with your tax return.
Identity Theft Claim Process
To file a claim with the University, submit an ID Theft Affidavit packet. This consists of:
- A completed and notarized ID Theft Affidavit (PDF)
- A copy of an incident report of ID theft from your local police department
- A clear copy of a valid government-issued photo identification card (e.g. Driver’s license, passport, and/or state issued ID)
Please send these documents via a secure file upload . Alternatively, you may send them via email, fax or mail using the information below. Secure file upload is generally the most expedient form of submission. As soon as we receive the required paperwork, an investigator will contact you to begin looking into your case. You should anticipate up to 60 days from our receipt of a completed Affidavit to conclude our investigation.
If you have questions about the ID Theft Affidavit packet, you can call or email us. Please be prepared to provide your name, email address, and the best number to reach you in your communication. Email is generally the most expedient form of contact.
Student Administrative Services Financial Aid Compliance
4035 S. Riverpoint Pkwy
Mail stop CF-K608
Phoenix, AZ 85040
Phone: 800-676-6159
Fax: 602-626-1669
Email: ID.theft@gxitma.net
Please note: We cannot discharge any loans or grants created using your stolen identity. To have them reviewed for fraud, you must file a report online with the Department of Education Office of the Inspector General , or call 800-647-8733.
1098-T and identity theft